Refund Policy

We hope you are completely satisfied with the purchased product, but if you need to return it for any reason, please carefully read the following refund policy.

1. Return conditions

Unused and unopened: The product must be unused and maintain its original packaging intact.

Time limit: Return requests must be submitted within 30 days of receiving the order.

Purchase voucher: Original order and proof of purchase are required.

Note:

Return shipping fee:

•  For returns caused by product reasons, we will bear the return shipping cost within 30 days after purchase; If it exceeds 30 days, the return shipping fee will be borne by the customer.
• 2. Returns caused by customer reasons (such as changing their mind) shall be borne by the customer for return shipping costs.

2. Return process

Submit application: Please send the return application and order information to our customer service email:[ info@marcool-cn.com ].

Review: We will complete the review within 3 working days after receiving the application.

Refund: After approval, the refund will be returned to your original payment method within 5-7 working days.

3. Refund (if applicable)

• After receiving and checking your return, we will send you an email notifying you that we have received the returned item. We will also notify you of the approval or rejection result of the refund request.
• If your application is approved, your refund will be processed and automatically credited to your credit card or original payment method within a certain number of days.

Delay or non receipt of refund (if applicable)

• If you have not received the refund yet, please double check your bank account first.
• Then contact your credit card company, as it may take some time for the refund to be officially credited.
• Next, please contact your bank. It usually takes some processing time before the refund is credited.
• If you have completed all these steps but have not received a refund, please proceed through[info@marcool-cn.com] contact us.

4. Contact us

If you have any questions or need assistance, please contact our customer service team: Email:[ info@marcool-cn.com ]

We reserve the right to modify this refund policy at any time. Before submitting a return request, please carefully read the refund policy. Thank you for your shopping!